Say what you were doing and what happened instead.
On pickup day, start the first line with URGENT. For anything at the table, call the district's coordinator; Groundfolk has no phone line. A picture helps: email the screenshot to support@groundfolk.org.
Prefer email? support@groundfolk.org. A security concern goes to security@groundfolk.org (see the security page). Whether the site itself is up: status. Customers of a district with a question about their own order should contact the district.